Responsible Gaming

Version: 1.0  |  Last Updated: 10 November 2026

1. Our Commitment

At Wildies, we believe that gambling should always be an enjoyable and voluntary leisure activity. We are firmly committed to promoting responsible gaming across every aspect of our platform. This means we actively work to prevent gambling-related harm, support players who may be experiencing difficulties, and provide every registered user with the tools they need to stay in control of their activity.

Our responsible gaming framework applies to all players aged 18 and over. We take our duty of care seriously and have designed this page to serve as your primary reference for understanding the support available to you on our platform and beyond. This policy should be read alongside our Terms and Conditions and Privacy Policy, which together form the complete set of governing documents for your use of Wildies.

Gambling is never an appropriate solution to financial difficulties, and it should never be treated as a source of income. If you feel that gambling is no longer fun, or if it is negatively affecting your finances, relationships, or mental health, we encourage you to use the tools and resources described below without delay.

2. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify in its early stages. It affects people of all ages and backgrounds, and it can place serious strain on personal finances, relationships, and overall wellbeing. The first step towards getting help is recognising that a problem may exist.

Ask yourself the following questions honestly. If you answer yes to three or more, we strongly encourage you to use our player protection tools and to reach out to one of the support organisations listed in Section 6.

• Do you find yourself gambling with money that was set aside for essential expenses such as rent, bills, or food?
• Have you tried to cut down or stop gambling but found it difficult or impossible to do so?
• Do you feel restless, irritable, or anxious when you are unable to gamble?
• Do you spend a significant amount of time thinking about past gambling sessions or planning your next one?
• Have you borrowed money, sold possessions, or engaged in dishonest behaviour to fund your gambling?
• Do you continue gambling in an attempt to win back money that you have already lost (commonly known as "chasing losses")?
• Have you neglected family, social, or professional responsibilities because of time or money spent on gambling?
• Have you hidden your gambling habits from friends, family members, or colleagues?
• Has a friend, partner, or family member ever expressed concern about the amount or frequency of your gambling?
• Do you feel that gambling has had a negative impact on your mental health, physical health, or financial stability?

If you are unsure whether your gambling is a concern, free and confidential self-assessment tools are available through GamCare (gamcare.org.uk) and BeGambleAware (begambleaware.org). These services are independent of Wildies and offer impartial guidance.

3. Player Protection Tools

Wildies provides a range of practical tools designed to help you manage your gambling activity. These tools are available directly within your account settings and can be applied at any time. We encourage all players — not just those experiencing difficulties — to make proactive use of these features.

3.1. Deposit Limits

You may set a deposit limit on a daily, weekly, or monthly basis. Once a limit is set, you will not be able to deposit funds that exceed the agreed threshold within the chosen timeframe. If you wish to increase an existing limit, a mandatory cooling-off period will apply before the increase takes effect, giving you time to reflect on your decision. Requests to reduce a deposit limit take effect immediately.

3.2. Loss Limits

A loss limit allows you to cap the total amount you are prepared to lose within a defined period — daily, weekly, or monthly. Once your chosen threshold is reached, you will be temporarily restricted from placing further wagers until the period resets. As with deposit limits, any reduction takes effect immediately, while any increase is subject to a cooling-off period.

3.3. Session Time Limits and Reality Checks

You can set a session time limit that will automatically notify you when you have been playing for a specified duration. Reality check notifications can also be enabled to remind you, at regular intervals you choose, of how long you have been active and how much you have wagered during that session. These prompts are designed to help you maintain a clear picture of your in-session activity.

3.4. Cooling-Off Period

If you need a short break from gambling without committing to a full self-exclusion, you may request a cooling-off period. During this time, your account will be temporarily suspended for a period of your choosing — typically ranging from 24 hours to several weeks. You will not be able to place bets or make deposits while a cooling-off period is active. You may request a cooling-off period by contacting our support team at [email protected].

3.5. Self-Exclusion

Self-exclusion is a formal commitment to stop gambling on our platform for a fixed minimum period. Once self-exclusion is activated, your account will be closed and you will be prevented from registering a new account on our site for the duration of the exclusion. Any outstanding withdrawable balance will be returned to you in accordance with our standard withdrawal procedures outlined in our Terms and Conditions.

We will not send you promotional communications during your self-exclusion period. We also strongly recommend that you register with GamStop (gamstop.co.uk), the UK's national self-exclusion scheme, which extends restrictions across all online gambling operators licensed in Great Britain. To request self-exclusion from Wildies, please contact us at [email protected] with the subject line "Self-Exclusion Request".

3.6. Account Closure

If you decide that you no longer wish to hold an account with Wildies for any reason, you may request permanent account closure at any time. This is a distinct option from self-exclusion and means that your account will be fully closed with no option for future reinstatement. Contact our support team to initiate this process.

4. Tips for Responsible Gambling

Maintaining healthy gambling habits requires consistent awareness and discipline. The following practical guidelines are intended to help you keep gambling within safe and enjoyable boundaries.

• Set a budget before you play and treat any losses as the cost of entertainment, not as money to be recovered. Never gamble with funds you cannot afford to lose.
• Gamble for enjoyment, not to earn money. The outcome of casino games is determined by chance; no strategy or system can guarantee consistent winnings.
• Avoid gambling when you are emotionally vulnerable — for example, when you are stressed, upset, or under the influence of alcohol or other substances, as your judgement and self-control may be impaired.
• Keep track of time. It is easy to lose awareness of how long you have been playing. Use session timers and reality checks to stay informed.
• Take regular breaks. Step away from the screen frequently and avoid long, uninterrupted sessions.
• Balance gambling with other activities. Ensure that gambling does not replace time spent on family, friends, work, or other hobbies you enjoy.
• Never chase losses. If you have reached your budget for the day, stop playing. Attempting to recover losses by increasing stakes or extending sessions is one of the most common patterns associated with problem gambling.
• Use the platform tools available to you, including deposit and loss limits, session timers, and cooling-off periods, as a standard part of your gameplay routine rather than only when things go wrong.

5. Protection of Minors

Wildies is strictly an adult platform. Access to our casino is prohibited for anyone under the age of 18 years. We are committed to preventing underage gambling and take a zero-tolerance approach to any attempt by a minor to access our services.

During registration, all players are required to confirm that they are 18 or over and to provide documentation that verifies their identity and age. We reserve the right to request age verification at any point and to suspend access to any account where we have reasonable grounds to believe the account holder may be under 18, pending the outcome of verification checks. Any account found to belong to a minor will be closed immediately and all deposits will be returned.

If you share your computer, tablet, or mobile device with young people, we strongly recommend taking the following measures to prevent accidental or intentional access to gambling sites:

• Enable parental control software such as Net Nanny, Kaspersky Safe Kids, or the built-in family safety features on Windows, iOS, and Android to block access to gambling websites.
• Never share your account credentials — your username, password, or any saved login details — with other members of your household.
• Log out of your account completely after each session and avoid using the "remember me" or auto-fill features on shared devices.
• Speak openly with children and young people about the risks and legal restrictions associated with gambling.

If you suspect that a minor has accessed our platform, please notify us immediately at [email protected] so that we can take prompt action.

6. Support Resources

If you are concerned about your own gambling or that of someone close to you, please do not hesitate to seek help. The organisations listed below provide free, confidential support to players based in the United Kingdom. These services are entirely independent of Wildies and are available regardless of whether you are registered on our platform.

All helplines listed above are free to call from landlines and most UK mobile networks. For immediate support, the National Gambling Helpline operated by GamCare — 0808 8020 133 — is available 24 hours a day, every day of the year.

7. Contact Us

If you have any questions about the responsible gaming measures available on our platform, wish to activate any of the player protection tools described in this policy, or need to speak to a member of our team about a concern, please do not hesitate to get in touch. We are here to help.

Our support team is available to assist you with account-level queries, limit requests, cooling-off periods, and self-exclusion applications:

• General Support: [email protected]
• Privacy and Data Enquiries: [email protected]
• Website: wildiescasinos.org.uk

When contacting us regarding a self-exclusion or account restriction, please include your registered email address and account username in your message to allow us to process your request as quickly as possible. All responsible gaming requests are treated as a priority by our customer support team.

For matters relating to the handling of your personal data in connection with responsible gaming processes, please refer to our Privacy Policy. For the full terms governing account restrictions and closures, please consult our Terms and Conditions.

Remember: gambling should always be a source of fun. If it stops being enjoyable, please use the tools and resources available to you — help is always at hand.